Returns and Exchanges Info

We stand behind our products 100%. If you receive an item that is damaged, defective, or incorrect, please notify our customer support team immediately at info@combatcorner.com so we can issue a free replacement or pre-paid return label.Please note: Filing a bank dispute (chargeback) for a defective item without attempting to contact us or without returning the merchandise is a violation of our Terms of Service. In cases of "friendly fraud" (retaining merchandise while forcing a chargeback), we reserve the right to:

1. Report the dispute history to a global merchant blacklist, preventing future online purchases.
2. Forward the unreturned merchandise debt to a third-party collections agency.
3. Pursue legal remedies for civil theft in small claims court. 
   
   

Send any questions you have about CRNR returns to: info@combatcorner.com.

For an item to be eligible for a return, it must meet the following criteria.

A) The item must be from an order completed within the past 60 calendar days. Accepting a return from an order completed outside of 60 calendar days is at our sole discretion. Again you MUST contact us within 60 days if you intend to return ANY item. Items returned to us AFTER 60 calendar days and WITHOUT contacting us within 60 calendar days will NOT be refunded.

B) The item you are returning must be in a “new, unaltered, and unused condition," which means it cannot have signs of wear or damage in any way and that it must have its original packaging, labels, and hangtags.

C) The item cannot be a special order/custom item.

D) The item cannot be a mouthguard or undergarment product, such as a groin cup, supporter, or briefs. 

Complete the following steps to submit and process your return:

1. Check Eligibility: Ensure your item meets our return criteria (see the "What Disqualifies an Item from Returns?" section above).

2. Submit Your Return Request Online:

• Log into your customer account on our website using the email address associated with your order.
• Go to your Order History, select the order containing the item(s) you wish to return, and click Request Return.
• Select the specific item(s), quantity, and reason for return.

3. Add Special Requests or Notes: In the return notes/additional information field during setup, let us know if you have any special requests, such as:

• Preferring store credit instead of a refund to your original payment method.
• Requesting a pre-paid shipping label (note: return shipping costs will be deducted from your final refund/credit unless CRNR was at fault).
• Any other details or context our customer service team should know about your request.

4. Await Approval & Ship Your Item: Once our team reviews and approves your request, you will receive an email confirmation with return shipping instructions (and your shipping label, if requested).

Carefully package your items and send them to:

Returns Department
Combat Corner, LLC
6353 W Douglas Ave
Milwaukee, WI 53218

5. Refund or Credit Processing: After we receive and inspect your returned item, we will process your refund or issue store credit based on your request. You can then place a new online order for any replacement item you need.

* Shipping Responsibility: Unless CRNR is at fault (e.g., defective or incorrect item sent), the customer is responsible for all return shipping costs. If a pre-paid return label is provided, the cost of the label will be deducted from your total refund or store credit.

Free Shipping Deductions: If your original order qualified for free shipping, actual outbound shipping costs will be deducted from your refund if your return causes the order total to fall below the retail or wholesale free shipping threshold. If your order total remains above the threshold after the return is processed, you will receive a full refund for the item.

We do not process a direct exchange. Instead, we issue you a refund for the items that you return, and you can use that refund to place a new online order for the item you would like as a replacement.

If you receive an item from us that was incorrectly shipped by us, please contact CRNR Customer Support immediately: info@combatcorner.com.

Any items that you did not order but received from us will qualify for store credit or a refund.

If you receive an item from us that is damaged, please contact CRNR Customer Support immediately: info@combatcorner.com.

Any items that are defective and shipped from us will qualify for store credit or a refund.

To return an item you purchased through a CRNR Wholesale order, your item must meet the criteria shown in the above section "What Disqualifies an Item from Returns?".

After reviewing the eligibility criteria, follow the steps shown in the above section "How Do I Return an Item?".

Yes, returns from CRNR Wholesale orders are subject to a 15% re-stocking fee.

If CRNR is not at fault, the customer is responsible for all shipping costs for returned items. 

If the item is eligible to be returned, the amount of your refund may be affected by free shipping.

If you received free shipping on your order, the actual shipping costs will be deducted from your refund if, after processing your return, your order total falls below the free shipping threshold for either your CRNR retail or wholesale order. If your purchase price remains above the threshold after your return is processed, you will get a full refund for the returned item.