Questions?
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Order Status
HAS MY ORDER SHIPPED?
Click the “My Account” link at the top right hand side of our site to check your orders status.
HOW DO I CHANGE QUANTITIES OR CANCEL AN ITEM IN MY ORDER?
Click the “My Account” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
HOW DO I TRACK MY ORDER?
Click the “My Account” link at the top right hand side of our site to track your order.
MY ORDER NEVER ARRIVED.
Click the “My Account” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
AN ITEM IS MISSING FROM MY SHIPMENT
Click the “My Account” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
WHEN WILL MY BACKORDER ARRIVE?
Back-ordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
MY ACCOUNT
HOW DO I CREATE AN ACCOUNT?
1) Click the “My Account” link at the top right side of our site.
2) Enter your email address.
3) Select “I am a new customer”.
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
HOW DO I EDIT MY INFORMATION?
Click the “My Account” link at the top right hand side of our site to edit your account information.
HOW MUCH IS SHIPPING?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I FORGOT MY PASSWORD
Click the “My Account” link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.
HOW DO I RETURN MY PRODUCT?
I RECEIVED THE WRONG PRODUCT
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
WHAT IS YOUR RETURN POLICY?
Please see our Terms & Conditions for complete details regarding our return policy.
WHEN WILL MY ORDER SHIP?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account” link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
INTERNATIONAL SHIPPING
DO YOU SHIP TO MY COUNTRY?
During signup we’ll ask for your shipping address details including country. If your country is not in the drop down menu of available countries, unfortunately we cannot ship to your country at this time.
WHAT ARE MY PAYMENT CHOICES?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
WHEN WILL MY ORDER SHIP AND WHAT ARE MY SHIPPING CHARGES?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
HOW DO I RETURN MY PRODUCT?
WHAT IS YOUR RETURN POLICY?
Please see our Terms & Conditions for complete details regarding our return policy.
Pricing & Billing
DO I HAVE TO PAY SALES TAX?
Yes, taxes will be charged automatically during checkout according to your shipping address. If you are a tax exempt customer, you won’t have to pay taxes.
I HAVE A QUESTION ON MY CHARGES.
Click the “My Account” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I NEED A COPY OF MY RECEIPT/INVOICE.
Click the “My Account” link at the top right hand side of our site to print invoices.
WHEN WILL MY CREDIT APPEAR ON MY ACCOUNT?
Credits usually take 7-10 business days from the time we receive your item(s).
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
GUARANTEES
LOW PRICE GUARANTEE
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
PRIVACY POLICY
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect
SECURITY
Click the “My Account” link at the top right hand side of our site to print invoices.
BUYERS GUIDE
HOW DO I FIND MY PRODUCT?
To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
HOW DO I NAVIGATE THE SITE?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
I NEED A COPY OF MY RECEIPT/INVOICE
Click the “My Account” link at the top right hand side of our site to print invoices.
HOW DO I USE A COUPON?
After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
ADDITIONAL SUPPORT
HOW DO I CONTACT YOU?
Please click here or visit our contact page for our company contact information.
FREE OFFER ITEMS
HOW DO I GET FREE OFFER ITEMS?
Here is the Free Offer Page. You must have an account created to claim free offers, checking out as a guest will not discount free offer products.
FREE OFFER RULES
Free Offer items availability based on current stock, no rainchecks. This offer may end at anytime, no returns or exchanges on any free items.
To claim your free items you must have a cart total at or higher then the amounts listed above, add the free item of your choice from the list above based on your spend amount and it will reflect as free once added to the cart. NOTE: If you have multiple items in your cart from the Free Offer list the LOWER Value item will be free.
WE CAN NOT add Free Offer items to your order after you check out. If you forget to add a free item your order, your order will have to be cancelled and you will need to submit a reorder. If your order has already shipped you will be responsible for any shipping expenses related to order returns and cancellations.
RETURNS RELATED TO ORDERS WITH CLAIMED FREE OFFERS
“Free Offer” items are earned by spending a certain amount of money per order. If you need to return any items and your order total falls below the threshold amount that earned you a free item; the free offer item must also be returned. If the free offer item is not returned, we will issue your return refund minus the retail value of the free offer item.